Refund Policy

✅ 1. Eligibility — Refund Kab Milega

Consumer Protection Act 2019 Sec 2(9) & Sec 49 ke anuroop:

• Subscription failure: Advocate Panel / Management Panel / Public Panel premium liya par 24 Ecosystems • 72 Bullets • 360 Legal Sections ka data accessible nahi — downtime > 24 hrs
• Duplicate payment: Same court post /justice/courts/{id}/posts ya same order ID par do baar debit — Payment & Settlement Systems Act 2007 Sec 10
• Technical failure: Payment success par Layer 3 data unlock nahi — screenshot + timestamp + payment ID ke saath proof — IT Act Sec 43A
• Service not started: The Justice Consultancy me written work / filing shuru nahi hua ho — Indian Contract Act Sec 65

⛔ 2. Non-Refundable — Refund Kab Nahi Milega

• Layer 3 full data access ho gaya ho — legal sections, procedures, timelines, SOPs, case laws, journey 13 steps — Copyright Act Sec 14 — IP access consumed
• BNS / BNSS / BSA bare acts — public domain — free hai — ispar refund nahi
• 7 din ke baad claim — Limitation Act 1963, Consumer Protection Act Sec 69(1) — 7 days window
• Advocate receipt / consultancy written work deliver ho gaya ho — Advocates Act 1961, BCI Rules — service rendered
• Galat info / fake enrollment diya ho — BNS Sec 319, IT Act Sec 66D

🔄 3. Refund Process — 3 Steps • 72 Hours

Refund Formula: Paid Amount - Gateway Charges (2% + GST) - Taxes if applicable = Net Refund. 48 hrs tak No Questions Asked under One Hub One Justice Guarantee — Consumer Protection (E-Commerce) Rules 2020 Rule 5.

Refund status track kar sakte hain: support@acsva9ccciim5.com ya refund@acsva9ccciim5.com — Grievance Officer: Chandra Shekhar Verma — IT Rules 2021 Rule 3(1) — 30 din me resolution.

⚖ 4. Legal Compliance & Governing Law

• Consumer Protection Act 2019 Sec 2(9), Sec 84-87 Product Liability, E-Commerce Rules 2020 Rule 4,5
• Indian Contract Act 1872 Sec 62-65 Novation & Restitution, Sec 73,74 Compensation
• Payment & Settlement Systems Act 2007 + RBI Guidelines on Payment Aggregators 2020 — T+1 settlement, refund T+3
• GST Act 2017 Sec 34 Credit Note — refund par GST credit note issue hoga
• DPDP Act 2023 Sec 8(7) — refund ke baad payment data secure deletion, sirf audit trail retain — 1 year — IT Act Sec 67C
• Force Majeure: Court order, govt ban, internet shutdown — Contract Act Sec 56 — pro-rata refund

📞 5. Contact & Grievance — 24x7 Justice Helpline

• Refund Queries: refund@acsva9ccciim5.com — 24 hrs response — Consumer Protection Act Sec 2(5)
• Support: support@acsva9ccciim5.com — IT Rules 2021 Rule 3(1)
• Legal: legal@acsva9ccciim5.com — BNS/BNSS/BSA queries
• Phone: +91-73176-57658 (10 AM - 7 PM IST) — Village Kilhauwa, Panawari, Kulpahar, Mahoba, UP 210429
• Escalation: Agar 30 din me solution nahi to National Consumer Helpline 1915 / edaakhil.nic.in